Terms & Conditions

1. Introduction to Our Terms & Conditions

At Ra Garden Ideas, we value transparency and quality. These Terms & Conditions outline how you can use our website and purchase our products. By placing an order, you agree to follow these terms. If you disagree, please avoid using our services.

2. Business Information

For inquiries, please contact us at:
📩 Email: info@ragardenideas.co.uk

3. Orders & Payments – Terms & Conditions

To ensure a smooth purchasing process, we require full payment before processing orders.

  • You can place orders directly on our website.
  • We accept payments via [list payment methods, e.g., bank transfer, card payments, PayPal].
  • Prices are listed in GBP (£) and include VAT where applicable.
  • Once we confirm your order, cancellations may not always be possible.

4. Delivery Policy

We handle deliveries using our own transport to ensure product safety.

  • Before confirming your order, we will arrange a suitable delivery date.
  • You must be available at the agreed location to receive your order.
  • If no one is present at the delivery address, a re-delivery charge may apply.
  • Deliveries are available across the UK mainland. If you are outside this area, please contact us before placing an order.

5. Inspection & Acceptance of Goods

  • Upon delivery, you should inspect your order immediately.
  • If you notice any damage or defects, inform us at the time of delivery.
  • Once you accept the order, we consider it delivered in good condition.

6. Cancellations & Refunds

We understand that plans change, so our cancellation policy depends on the order status:

  • If your order has not been dispatched, you can cancel without extra charges.
  • If your order has already been dispatched, cancellation is no longer possible.
  • Custom orders cannot be cancelled or modified once you confirm the design and complete the payment.

For detailed return instructions, visit our Returns Policy.

7. Custom Orders

We offer free consultations for custom designs.

  • Once you approve the design and complete payment, we start production.
  • Since custom-made products are tailored to your specifications, modifications after confirmation may incur extra charges.

8. Limitation of Liability

We aim to deliver a seamless experience, but some situations are beyond our control:

  • Delivery delays may occur due to weather conditions or unforeseen circumstances.
  • We cannot take responsibility for product damage caused by improper use.
  • After successful delivery, maintaining the product in good condition becomes your responsibility.

9. Privacy & Data Protection

We respect your privacy and handle your data securely.

  • We use your information solely to process orders and improve our services.
  • We never share customer data with third parties without consent.
  • For more details, refer to our Privacy Policy.

10. Changes to Terms & Conditions

We may update these Terms & Conditions at any time.

  • The latest version will always be available on our website.
  • If any major changes occur, we will notify customers accordingly.